Terms of Service

Terms of Service

Rules for ordering, payment, delivery and after-sales service.

By using the website of Cianhai and placing an order, you agree to the following terms.
1. Order and Contract Formation

Product listings are invitations to treat. After you submit an order and complete payment, our order confirmation confirms the binding contract. If items are out of stock or prices contain obvious errors, we will contact you promptly and issue a full refund.
2. Pricing, Taxes & Shipping Fees

The price shown on the page at checkout applies. Whether tax is included is stated on the checkout page. Any import duties for cross-border parcels are the responsibility of the recipient, subject to local customs rules.
3. Payment

We accept the payment methods listed on our site. Payments are processed by third-party providers. Successfully paid orders will enter preparation. Unpaid orders will be auto-cancelled after a set period.
4. Delivery

    Estimated delivery times are for reference only. Delays may happen due to holidays, customs clearance or weather.
    Please ensure your delivery details are correct. If the parcel is returned due to an incorrect address, reshipping costs will be borne by you.
    Inspect the outer package upon delivery. Take photos and contact us immediately if you spot obvious damage.

5. Returns & Exchanges

You may apply for return or exchange within 7 days after delivery if the item is unused and in original packaging. Custom products, intimate goods and opened food items are non-returnable. We cover shipping costs for returns caused by product defects.
6. Account & Usage Rules

Keep your account credentials secure. You may not use this service for fraud, reselling, fake order manipulation or activities that infringe on others’ rights. We reserve the right to restrict or suspend violating accounts.
7. Intellectual Property

All text, images and page designs on this site belong to our store or respective rights holders. Reproduction or commercial use without permission is prohibited.
8. Limitation of Liability

We are not liable for losses exceeding the order value caused by force majeure, third-party logistics or payment provider failures. We will assist you to resolve issues actively.
9. Amendments to Terms

Updated terms will be published on this page. Continued use after publication means acceptance. If you disagree, please contact us via the Contact Us page.

Last Updated: 2026-10