FAQ

Below are answers to our most common 
questions. If you cannot find what you
need, feel free to contact us anytime.

📦 Shipping & Delivery
Q: Where do you ship?
A: We ship to most countries globally. 
Available shipping destinations will 
be shown at checkout.

Q: How long is the shipping time?
A: We operate on a dropshipping model.
Standard delivery usually takes 7–15 
business days to US, UK, EU and 
Australia. Delivery time may be 
extended due to customs, weather or 
logistics delays.

Q: Can I track my parcel?
A: Yes. Once your package is 
dispatched, we will send the tracking 
number to your email. You can track 
the shipment online.

💳 Payment & Order
Q: What payment methods are accepted?
A: We support PayPal, credit cards and 
other mainstream checkout options.

Q: Can I modify or cancel my order 
after payment?
A: Please contact us immediately if 
you need order changes. We can only 
adjust orders before shipment. Once 
dispatched, cancellation is 
unavailable.

🔄 Return & Refund
Q: What is your return policy?
A: We accept returns for damaged, 
defective or wrong items sent by us. 
Please contact us within 7 days after 
receiving goods and provide clear 
photos of  the product. Buyer covers 
return shipping cost unless the 
mistake is from our side.

Q: My package is lost or damaged. What 
 should I do?
A: Message us right away. Our team 
will check the logistics and provide a 
 proper solution.

🎁 Affiliate
Q: How to join the affiliate program?
A: Go to our Affiliate Program page 
and submit an application. We will 
review your request quickly.

💬 Support
Q: When can I get a reply?
A: We provide 24/7 support all year 
round.
Contact us:
Email: Cianhai@protonmail.com
WhatsApp: +852 5795 1937
Telegram: @Cianhai